FAQ AND POLICIES

Return Policy

Refunds and Exchanges 

  • We gladly accept exchanges
  • Just contact us within: 3 days of delivery
  • Ship items back to us within: 30 days of delivery
  • We don't accept returns or cancellations

But please contact us if you have any problems with your order.

PLEASE NOTE:
Giving of wrong address is responsibility of the buyers.
If a painting (or print) is "Returned to Sender" and needs to be shipped back out, the buyer is responsible for extra shipping costs.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
The following items can't be returned or exchanged
Custom or personalised orders
Digital downloads
• Items on sale

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Privacy policy
We will only use your shipping and billing address, and contact information
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)

To complete your return, we require a receipt or proof of purchase.

Care instructions
We ship all over the world. All paintings are packed very carefully in custom made cardboard boxes with layers of bubble wrap.
All Unstretched (Rolled) Prints on Canvas are rolled and shipped in extra strong 3mm wall cardboard tubes.

Damaged Items:

Shipping damage must be reported once package is received.

All of Julia Apostolova's paintings are professionally packed with great care, but the shipping is not under our control and accidents happen. When you get your painting (print) and if you have a doubt, that maybe have a damage, please open it in the Post Office (or in front of the courier guy) to check, BEFORE sign it. If it's damaged, DON'T take it! It is responsibility of the Post Office to return the item back to us and please contact us immediately.

The buyers are responsible for the return shipping cost.

Exchanges
If you need to exchange your item, send us an email at info@juliaapostolova.com and mail back your product in its original condition   

Shipping
You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional policiesand FAQs
INTERNATIONAL BUYERS:

International buyers are responsible for any customs/taxes/duty fees if applicable.

Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

CUSTOM SIZES:
Looking for a different size? No problem! The most common options are all available here: https://juliaapostolova.com/ . If you don't find what you want there, please contact me.

Julia Apostolova paint all paintings and in your own size. Please contact her, or send us a photo of your wall.

Julia Apostolova do not use any art reproduction technology (print, canvas transfer, etc.), so you will own a NEW ORIGINAL CANVAS PAINTING by Fine Artist  Julia Apostolova.

Feel free to contact us with any questions, concerns or for any custom artwork requests and special orders.

What ''Rolled'', "No Wrap", ''Unstretched'', ''Ready to Hang'' and ''Stretched'' Canvas means?
Rolled Canvas ( = Unstretched or No Wrap) :
Rolled canvas means that it comes without the stretcher bars. The print will have an additional 2.3" white border for frame or stretching. It will be mailed to you rolled up and shipped in a tube. You could then take this to a framer and it get mounted, framed, or stretched; or if you are really handy you can stretch it yourself.
Ready to Hang ( = Stretched Canvas) :
Stretched canvas means Ready to Hang Canvas, stretched on 1.6" bars with mirrored sides. No need framing or stretching. Just hang up on your wall and enjoy it!

Looking for a different size?
No problem. Please contact us. Julia Apostolova paint all paintings and in your own size and color preferences. Also we can print any image at your own size, just let us know.

Julia Apostolova do custom commissions or requests.
Feel free to contact us with any questions, concerns or for any custom artwork requests and special orders at info@juliaapostolova.com
Julia Apostolova will be happy to create something special for your home or office.

Is our shipping tracked?
Yes, it is. We will send you a tracking number which will enable you to track your package. Once shipped, you will receive an email with your tracking details and expected delivery date.

All shipments will require a signature on delivery.

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